Q1. Can I visit your factory?
A1: We are located in Foshan City, Guangdong Province, which is near Guangzhou City. It will cost you about 1 hour's driving from
Guangzhou. All our clients from home and abroad are warmly welcome to visit us.
Address: No.3, Gaocun Industrictal Zone, Beijiao Town, Shunde District, Foshan City.
Q2. What are your factory's main products?
A2: OEM/ODM oven rack, BBQ tube burner,grill rack, cooking grids, dish rack, wire baskets, baking cooling rack & steam rack,
cooker hoods, sink grid, and various kinds of metal accessories.
Q3. Can you send the video to show how the machine works?
A3: Certainly, we have video of every machine, please feel free to contact us
we will send you machine vide.
Q4. What is your sample policy?
A4: We can supply the sample if we have products in stock, and customers need to pay the freight.
Q5. How can you guarantee your sales' quality?
A5: To control quality, we have four testing procedures: initial inspection, re-inspection, final inspection and sampling
inspection. You can inspect by visit factory by person, ask third party or by picture inspection.
Q6. What makes your products different from other company's?
A6: We provide customized service, strictly quality control, stable production time and very competitive price.
Q7. What is your term of payment?
A7: Payment<=1000USD, 100% in advance.
Payment>=1000USD, T/T 30% as deposit, and 70% before shipment. We will show you the photos of products before you pay the balance.
Q8. How about your delivery time?
A8: Generally, it will take 40 days after receiving your deposit. The specific delivery time depends on the quantity of your
order.
Q9. What format of the file do you need if I want my own design?
A9: Yes! We have our own designer in house. So you can provide AI, CDR or PDF format, etc. We will make 3D drawing for mold or
printing screen for your final confirmation based on technique.
Q10. How do l know if you ship my order?
A10: The tracking number(DHL,UPS,FedEx,TNT,EMS etc.) or Air Waybill or B/L by Sea will be sent to you as soon as your goods are
shipped out, we also follow up the delivery and keep you informed.