Q1. Are you manufacturer?
A: Yes,SoverSky is the brand of Elf-citycoco located in Zhejiang,Shanghai Company is the sole Trading company belong to SoverSky.
Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q4. How about your leading time?
A: Generally, it will take 5 to 10 days after receiving your advance payment. The specific delivery time depends on the items and
the quantity of your order.
Q5. Do you have the oversea warehouse?
A: Yes, at current we have the US warehouse as well as UK, in the near future we will have more.
Q6. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q7. Do you test all your goods before delivery?
A: QC always comes first .
Q8: What about your after-sale service?
A:We will keep our words for warranty , if any question or problem ,we will respond at first time by Phone, Email or chat tools .
Q9: What's your warranty time?
A: 1 year warranty for frame, battery ,controller,motor. 3 Months for other parts.
Q10: how could apply for u agency?
A:welcome ,we will check your market , and confirm if your qualification is applicable.