Q1.What does SoarRocs do?
A: SoarRocs is a global leading supplier of high performance carbon bicycle rims and wheels. Especially specialized in carbon rim
and wheel which use for Road, MTB, BMX, Folding, Kid's, FAT, Chairwheel, and E-bicycle etc.
Q2. How do I place order andpayment?
A: Online channel : via SoarRocs Alibaba platform, SoarRocs shop,pay as per the platform guides; Offline channel: Contact with SoarRocs pre-sales service guy, confirm the order details and arrange payment via bank transfer or paypal.
Q3. How long does the warranty period?
A: Normally, you can share standard 12 months quality warranty period for rim and wheel since buying date. SoarRocs provide paid
sevice of extending 2~3 years warranty period as per different buyer’s requirements also.
We promise you that all products we sell are in good quality, 100% original as well as totally new condition. There have complete
inspection and strict quality tests before shipment. We always do our effort to avoid any quality problem.
Q4. What express do you shipping the parcel? Can I use my designated carrier instead?
A: Normally, term of our deal would be FOB (Free on board) or CNF(cost and freight). We dispatch rim or wheel parcel via air
express. Such as EMS,DHL,TNT etc., there are fast and safe. EMS offer an affordable price to many countries. You can choose DHL
orTNT even other shipping companies. We always suggest a best shipping way to help you save postage and time.If you have your own
shipping agency in China ,or you prefer other designated carrier, Sure you can change your designated carrier,just confirm with
your carrier first, we will send goods to your designated place.