Q1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality.
Q2. What about the lead time?
A: Sample needs 3-5 days; mass production time needs 1-2 weeks.
Q3. Does your items are Original and New?
A: Yes, 100% Original and New. If not, refund all payment to you.
Q4. Do you have any MOQ limit?
A: Low MOQ, 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 12 Months warranty to our products.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.Secondly, during the guarantee period, we will send new one with new order for small quantity. For defective batch
products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.