Q: Are you a factory?
A: Yes, we are a professional technology company that develops and manufactures vacuum furnaces. There are 23 people in the technology research and development team and 35 people in the equipment production department. The technology research and development team has 3 professor-level senior engineers and 5 senior engineers.We have accumulated more than 20 years of experience in the vacuum equipment industry.
Q: Do you have customization or OEM service?
A: We can provide the regular and standard model sizes, at the same time,we can customize furnaces as product, work piece size, and temperature requirement. Meanwhile, we offer OEM service under the strict industrial standard.
Q: What kind of quality standard dose your furnace follow?
A: First, we passed the ISO9001 quality system certification, and passed the German TUV and SGS factory certifications in 2017 and 2018. We strictly customize products according to customer needs to ensure that each equipment index and configuration can meet or exceed customer needs. And our company has a quality inspection department. Before the equipment leaves the factory, there will be a test of the equipment appearance and technical indicators.
Q: Can you serve customer oversea like installation and debugging?
A: Yes, we will send an installation engineer to the customer to install, debug and inspect the equipment at the customer's
site;and we will provide relevant personnel with equipment training, including equipment operation, maintenance, inspection and maintenance. In addition, there are equipment floor plans, equipment manuals, equipment maintenance manuals, electrical schematic diagrams, and equipment wearing parts drawings accompanying the equipment.
Q: Do you have technical support for the products vacuum treatment?
A: Yes, Our engineers will analyze your products according to the size, material and technical requirements you offered then give you professional technical support. At present, we have powerful technical reserve about vacuum brazing, vacuum heat treatment, vacuum sintering and vacuum melting so that we could provide the customer with mature technical support.
Q: Do you provide sample-making for the products? Is it free?
A: Our factory has professional experimental facilities and could provide the support for customers sample making Our engineers will analyze the products and then make the samples according to the customers requirements The sample is not free and the price will be quoted base on customers requirements.