Q1: What's your payment terms?
A: T/T or L/C.
Q2: What documents you provide?
A:Usually, we provide Commerical Invoice, Packing List, Bill of loading. If your have any special requirements, let us know.
Q3: Can you provide drawing service?
A: Yes, Our professional HVAC engineering team may give the optimized solutions, we can also provide professional HVAC drawings.
Q4: Can you provide installation accessories along with equipment?
A: Sure. we can calculate and quote you needed HVAC installation kit which includes copper pipe, insulation pipe, air diffuser &grill, ball valve, etc.
Q5: How long is the lead time?
A:For the standard model, the lead time is around 30days.
Q6: Do you have technical support?
A: All the product is guarantee for one year. And we will supply the technical support and spare parts after the warranty time.
Q7: How to transport the products to my country?
A: We can arrange the shipping by sea or by air.