1.What’s the payment term?We support:
USD: TT、LC、Alibaba Trade Assurance by visa,master card.
RMB: Bank/Alipay/Wechat pay
2. Do you accept sample order?
Yes, we welcome sample order for testing. Pls fell free to contact us no matter how many products you want.
3.Can I add my logo on the products?
Yes, OEM and ODM service approved.
4.What’s your warranty?
2 years for fire alarm and suppression system
1 year for fighting systems like fire pump, fire valve, and fire hose and cabinet. Last year, we visited our Philippines customer and their project already installed 5 years but still working well
6.Can I have a visit to your factory before the order?
Sure, welcome to our factory. Please just contact us when you come.
7. What delivery ways we can use?
Carton box-fire alarm product
Wooden box-fire fighting product
Customized packing
8.What is the trade term?
Our trade terms are avaible for EXW, FOB, CIF, CNF, DDP.
10.How do you support me if I meet problems with your products?
We provide free technical support by online chat, video call and engineer meeting for our clients until your problems are solved. By the way all our sales are trained well before working so you can try to ask them first.