Q1. What's in the box?
A:This is a complete kit, with track, fixing brackets, motor and your chosen control options. All you need extra are the correct screws and fixings to fit to your type of wall or ceiling, power cable to wire the motor into the mains (requires an electrician) some standard curtain hooks for hanging your curtain(s).
Q2. What's you recommond of curtian tracks?
A: 1.Due to the the curtain track are different by each customers, we made to measure tracks fully assembled for projects.
2.we provide alll accessories such as gear box, belt,runner,rails pulley etc to our clients,so that he can assembly in
their countury.
Q3. What is your terms of packing?
A: Generally, we pack our goods in two carton boxes,one is motor the others is curtain track. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q4. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay thebalance.
Q5. What is your terms of delivery?
A: EXW
Q6. How about your delivery time?
A: Generally, it will take 5-10 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of yourorder.
Q7. Can you produce according to the samples?
A: Yes, Products are customerized.
Q8. What is your sample policy?
A: We can supply the sample, and the sample cost and the courier on customer .
Q9. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q10: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. Efficiency : We will reply your inquiry within 24 hours and get back to your questions as soon as possilble.
Responsibility : We are ready to serve you 24 Hours A Day 7 Days A Week!
Specialty : Good quality control managed by our QC.
Attitude : Our service team will service you with all your special needs.
After-sales service:
1. Technical support for your installation, operation and maintenance.
2. Spare parts and technical support at most economic prices after the warranty.
3. Update you the latest products information and price adjustment every year.
4. Old customer discount will be available when you order the products again.
