Q: Warranty?
A: We offer 12 Months warranty for our products, Quality is very important for long term business, that's what we do.
Q: How can I Secure my payment?
A: For Sample, Paypal is no problem; For mass production, T/T/Western Union is available, which depends on different product.
Q: Where Can I get detailed specification Regarding this product? Catalogue and price list?
A: Pls contact me for details, thanks!
Q: Sample policy?
A: Sample is available, normally it takes 2~3 work days to prepare, and shipping samples to your country takes 4~6days by DHL;Sample fee will be refunded in your real order.
Q: How to work with us?
A: We are very sincere to do business with you, normally, after order confirmed and deposit paid, mass production will be arranged; we'll keep you posted about status of production. When it's finished, we will arrange shipment door to door to your
global office.
Q: Do you have certificates about the power adaptor?
A: we have got CE,RoHS,FCC, EMC,LVD certificates.
Q: What’s the leading time? (How long do you need to prepare my goods?)
A: 2-3days for sample orders. 7-10days for mass production orders (based on different quantities).
Q: How will you delivery my goods to me?
A: We always ship by international express, air and sea. 5-7 days for air transportation, 3-5 days for international express. 20-40 days for sea transportation.
Q: How much does it cost to ship to my country?
A: The freight will be given by the freight company based on your Gross Weight and CBM.
Q: What is your product quality?
A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard. The quality control system: IQC→PQC→FQC→OQC. Every process will be checked strictly. 50000Hours working span.Each finished product will go through at least 24 hours aging test before shipping.
Q:How to deal with when the goods have problem within 2 years ?
A: Customer no need shipping RMA back, replacements will provided in new order directly!