1: What is your MOQ? Usually our MOQ is 50pcs. we accept lower quantity for your trial order.
2: May I get free samples?
Sure, wecan send free samples, you just need to pay the express freight, but the freight is refundable when the products you ordered reach a certain amount.
3: How about the price of freight cost?
Goods can be sent you by sea, by air, by express(DHL, FEDEX, UPS, TNT etc), We have best discount from our good shipping forwarders.
3: How long is the sample lead time?
For existing samples, it takes 2-3 days. Thay are free. If you want your own designs, it takes 5-7 days, subjet to you designs whether they need new priting screen, etc.
4. What format of the file do you need if I want my own design?
We have our own designer in house. So you can provide JPG, AI, cdr or PDF, etc. We will make 3D drawing for mold or printing screen for your final confirmation based on technique.
5:When clients get reply from us?
Our professional sales team can revert you by Email,Whatsapp,Skype,Wechat quickly and efficiently.
The inquiry could be replied within 6~8hours, it also be replied within 2 hours during our working time.
6: How to control our quality?
The product must be inspected by our QC before delivery. The order will be produced according to order ’s request and approved samples.
7: How is package? May i have custom package?
Yes ,easy to do custom package, we will show you different packing idea.
If you need samples for quality testing I can do for you, please feel free to contact us. Thank you