RK-370CA 3900RPM Brushed 24 volt dc engine_motor

Q: What kind products you can provide? 

A: Our main products are AC Motors, DC Motors, Gear Motors, Stepper Motors, Synchronous Motors and Generators(dynamos). We also have our own plastic injection and metal stamping and die casting factories which enables us to provide plastic parts and metal parts and OEM service for whole products including packing. 

Q: Can I have a motor with 12V or for XXX application? 

A: Please share more details like the speed, torque, motor size. If you can send us a picture with marked dimension or detailed datasheet, that'll be great. We can't tell what kind motor you are looking for just by voltage and application. 

Q: Can you share the lifetime of the motor?

A:    For all of our motors, they are custom made based on different requirements, so there is no standard lifetime. And lifetime is also related how you use the motor under which load. Normally our client will provide lifetime requirements and noise level etc. in the beginning then when we arrange samples, we will take those into consideration to choose suitable motor and materials to reach. Client will perform lifetime testing in their lab and their order will be arranged based on the passed samples. 

Q: Can you provide accessories like cables, connector, gear, encoder etc.? 

A:Yes, we can. If those are not standard, extra cost for moulding might be needed. 

Q: What kind encoder you can provide? What is the resolution? 

A: We can provide magnetic and optical encoder based on different resolution requirements(3PPR, 12PPR, 13PPR, 100PPR etc.). Extra cost for pcba might be needed if not existed. 

Q: What kind certifications you can provide? 

A: ROHS is the basic certification. For others, part of them we can provide REACH, CE etc. For others, extra cost might be needed if we need to provide. 

Q: Can I place a credit order via Alibaba directly without commnication with you?
A: I am afraid NOT except for those online wholesales products which you can see specific price for certain range.
We are not retailer and if there is no further order which can meet our MOQ, we can't provide any sample even you pay. 

Q: How long is your delivery time?
A: For samples, 5~25days and for orders, 20-35 days depends on quantity and requirements.

Q: Do you provide samples ? Is it free or not?
A: Yes, but we only provide samples for clients can meet our MOQ for further order after sample approval.Some of them are free and the others are not. Freight will be paid by the buyer.

   
Q: Can I get a spec before sample arrangement?
A: For all of our motors, we customerize them based on different requirements. We don't make standard ones and put then in warehouse then sell to clients. Spec is available after sample making.
Sometimes if we arranged similar ones before, we can provide for reference. For others, we can only provide the outline.

Q: How can we start from samples?
A: Our sales will communicate with you about the technical requirements and also quantity, application etc. After we agree on price and also the performance requirements , we will send you PI or establish an order via Alibaba. Once get your payments, we will arrange the sample making.

Q: Can you arrange the delivery via our account?
A: Sure. But if you don't have any courier account, we can also check the freight here and add that part in the PI. 

Q: Can I pay via Paypal, Credit card or West Union?
A: Yes, we can accept those ways. 

Q: What is your terms of payment ?
A: Payment<=5000USD, 100% in advance. Payment>=5000USD, 30% T/T in advance ,balance before shippment.
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