1.Q: Are you a factory or a trading company?
A:We are a factory manufacturing packaging machines with 14 years experiences .All machine is made by ourselves and we also provide perfect OEM service.
2.Q:Can I visit your factory and have a training?
A:You are always welcome.my friend!
3.Q:Which one of packing machine is suitable for us?
A: My friend, before we give you price list, please kindly providing us: 1.your product name, product picture.2.if you have bags ,tell us your bag size,like bag width and lehgth and ideal bag shape.if you don't have bags,tell us the infos of your products,like width ,length and height.we will recommend you a similar bag for reference..3.The best and suitable machine for you according to your infos.
4.Q:How about the payment method?
A: We accept T/T,L/C, Western Union,Money Gram ,Alibaba Trade Assurance to pay.
5.Q:How about the delivery time?
A:15 ~30 Workdays for standard one. Non-standard one should be customized according to the project.
6.Q:How to operate the machine when I receive it ?
A:Before delivery,we will adjust and set it up .We also send you a video of each steps to operate this machine .if you still confused ,we can have a video call to show you .
7.Q:What’s your warranty?
A: Our warranty is 12 months. Normally, the after-sale service may be as below
1)The technical support is permanent.
2)The paid spares parts could be provided at any time.