Q 1: Who are we?
Founded in 2014,HenGal is based in shenzhen,China. We are a R&D driven company who focus on eletronic endoscope total solution providing and manufacturing.
Q 2: What is your main advantages?
We have good resources in the field of digital image processing and optical technique, Our small diameter( 3.7mm, 4.5mm,5.5mm 6mm side view) endoscope camera module are cost effective for medical endoscope field, and we also design the digital monitor system to fit client request.
Q3 : Can you provide your product quotation?
You are welcome to email or call to get the latest quotation and discount.
Q4: What is your product warranty?
A whole set complete endoscope includes monitor, probe and accessories. For monitor and accessaries, warranty is 13months. Probe is consumables which do not enjoy the 13 months warranty.
Q 5: What is your lead time?
we have plenty stock for the regular models, lead time is 1 day after recieve the payment.
Q 6: Do you provide OEM/ODM service?
Our most sales volume comes from semi-products. By evaluating client's request we can design and develop a customise solution for them. And OEM service is also welcomed.
Q 7 Trouble shooting
1: Why there is no image on the LCD screen after power on?
Please connect power adapter with deivce to active the battery.
2: Why there is no image but words on the LCD screen after power on ?
Please remove the probe and adjust the place to insert and screw it well.
3: Fail to take photo/video and setting
Please insert a Micro SD card
4: The screen keep displaying: "Please format the card"
Please change another high quality branded Micro SD card
5: Device crash
Please RESET the device and power on again.