Q1. Can I have a sample order ?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. Do you have any MOQ limit for order?
Low MOQ, 1pc for sample checking is available.
Q3. Who is responsible for any or duty?
The buyer is responsible for or duty charged by the buy’s country customs.
Q4. How to proceed an order ?
1 Trade Assurance order by yourself--leave a message about the color and other detail requirement, then you can kindly pay for them.
2 Trade Assurance order by us---Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly we can make the order for you on the Alibaba when you confirm it.Fourthly you can kindly pay the order, then we can arrange the warehouse to pack the products for you .
Q5. How to deal with the size , color difference after we receive the goods?
Due to it’s handmade products, there may be have small differences with the actual size;All the pictures and details of the products are real, but due to lighting problems or computer monitors, there will have some color difference. This is normal. Thanks for your understanding!
Q6.What about the delivery time ?
Normally,sample needs 3-5 days, mass production time needs 1-2 weeks. Contact us for the details.
Q7. Can you accept customization?
Yes. You please send us the details of your requirements.Then we can produce items and packaging goods do as your instructions.
Q8: How about after sales?
First of all, our products are produced in a strict quality control system with low defect rate.Secondly, we will ensure that the products in good condition when we ship them out. Because it’s the hand-made products, some petals and leaves may fall off due to bumps and vibrations during the long time transportation. This is a normal phenomenon and is not a quality problem. You can kindly contact us for the problem when you receive the goods.We will give you solution.
Q9: What is the mode of transport and delivery time?
Available by air, sea, express,such as EMS,ePacket, DHL, UPS, FedEx , TNT, by sea, by railway and so on , it usually take about 7-20 working days to arrive destination,the specific time is determined by the mode of transportation.We can also ship the products to your shipping forwarder in China.