Q1. Who are we?
A: We are based in Maharashtra, India, start from 2014,sell to Domestic Market(5.00%),South Asia(5.00%),Southern Europe(5.00%),Northern Europe (5.00%),Central America(5.00%),Western Europe(5.00%),Eastern Asia(5.00%),Mid East(5.00%),Oceania(5.00%),Africa(5.00%),Southeast Asia (5.00%),Eastern Europe(5.00%),South America(5.00%),North America(5.00%). There are total about 11-50 people in our office.
Q2. How can we guarantee quality?
A: Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q3. What can you buy from us?
A: Promotional Material, Corporate Gifts, Desktops clocks, Advertising gifts, logo Clocks
Q4. Why should you buy from us not from other suppliers?
A: Viola Innovations has experienced staff of over 24 years experience. Strength: Strategic Sourcing Strengths, Cost Consciousness, High Quality Products, Timely Delivery, Creativity, Customized Designs, Logo Branding, Manufacturers, Themes, Service Support,
Q5. What services can we provide?
A: Accepted Delivery Terms: FOB,CIF;
Accepted Payment Currency: USD,EUR,HKD;
Accepted Payment Type: T/T,L/C;
Language Spoken: English, Hindi
Q6. Can I have a sample order?
A: Yes. We welcome sample order to test and check the quality.
Q7. What about the lead time?
A: Sample time is 6-8 days. Bulk production takes 13-20 days, depending on your design and quantity.
Q8. Do you have any MOQ limits per design?
A: Small MOQ of 100pcs/design.
Q9. How do you ship the goods and how long does it take to arrive?
A: We ship the goods by DHL, UPS, FedEx or TNT. It usually takes 3-6 days to arrive at your door. Airline and sea shipping are also the options.
Q10. How to proceed an order?
A: Easy steps: Send us your design/logo, give us the size and quantity. Approve your
quote and we’ll create a realistic proof / an artwork from your sketch/design or logo. Make the necessary revisions and approve your proof/artwork for production.
Q11: How to deal with the faulty?
A: Our products are produced under strict quality control system and the defective rate is less than 0.1%.
Q12: What are your payment options ?
A: We accept bank transfer , western union, credit card.