1. Q : Where is your factory located ? How can I visit there ?
A : Our factory is located in Shenzhen China, welcome to visit us.
2. Q : Is this product safe ?
A : Yes , our products have patents, testing certificates, CE, RoHS and FCC certifications.
3. Q : What is the warranty of the products ?
A : 12 months .
4. Q : Do you provide samples ?
A : Yes, as for new customers, we don't provide free sample. Next time the order quantity exceeds 500 units, we will refund the sample fee to you.
5. Q : What is the MOQ ?
A : 24 PCS .
6. Q : Can you print your logo on your product and packaging ?
A : Yes , we can do the OEM and ODM. We will free logo if the quantity more than 500pcs,
7. Q : Can you seek similar items which are not available on your website ?
A : Yes , we are sincere to serve for every customers . Once getting information of the product you are looking for , we will check if it is available in our market and inform of your results ASAP.
8. Q : Can you provide more pictures and detail information about this product ?
A : Yes , please contact our sales person for more information .
9. Q : What about import taxes ?
A : When you import products from another country , there is always the possibility of paying import taxes . We can help you reduce and avoid import taxes by declaring prices low as what you want . Bu t please noted : if your country has strictly regulation on declared value amount , do not forget inform of us in advance .
10. Q : How to ship to us from your factory ?
A : Optional : DHL/UPS/EMS/Fedex , by air , by sea or to your China forwarder etc.