Q1. What's the payment term?
A: We accept T/T 30% deposit and 70% balance against copy of B/L or L/C at sight, West Union,VISA,Paypal is also accepted.
Q2. What is the normal lead time for product orders?
A: Average lead times for prototype / first article are 1-2 weeks, if tooling is involved, lead time for production tooling is 10
days, average production time after sample approval is 2-3 weeks.
Q3. What is your standard packing?
A: All the goods will be packed by carton box and loaded with pallets. Special packing method can be accepted when needed.
Q4. Could you please tell us the month capacity of your products ?
A: It depends on which model, we produce more than 1000 tons rubber materials per month.
Q5. what kind of certificates you have ?
A1: We have been ISO9001:2008 and ISO14001:2004 certified by SGS
A2: We have various rubber compounds approved by ROHS and REACH.
Q6: How to check the quality of the bulk order?
A1: We provide preproduction samples before mass production for all customers if needed.
A2: We provide quality certs such as measurement report, material data sheet, COO, COA, etc. to all customers before delivery.
A3: We accept third party inspection such as SGS, TUV, INTERTEK, BV, etc.
Q7: How to select the raw compound for my application?
A: With years of experience working with a variety of material, we can help select the material that will best suit your needs
while keeping material costs in mind.
Q8: Do you use any international standards for the rubber products?
A: Yes, tolerances as per ISO3302, ISO2768, etc.
Q9:Can you supply different color materials?
A: Yes, we can produce custom molded rubber and silicone rubber products in different colors, the color code will be required in case of an order.
Q10: What materials are available to produce from your side?
A: NBR, EPDM, SILICONE, FKM, NEOPRENE(CR), NR, IIR, SBR, ACM, AEM, Fluorosilicone(FVMQ), FFKM, Liquid Silicone, Sponge, etc.
Q11: What other services does TaiHai Rubber offer?
A: TaiHai Rubber has in-house tooling capabilities for molds; we have our own lab for material testing; we have a Cold Room used for elastomer storage to prolong product life.
Q12: Does TaiHai Rubber provide maintenance on tooling?
A: TaiHai Rubber maintains all tooling and will replace as needed.
Q13: How many shifts per day in the factory?
A: Two shifts per day, 8 hours per shift.
Q14:Suggestions For Samples
Our strongly recommend you to buy some samples to test quality before order.This can help you to be confident with TaiHai quality.We are sure that you will definitely love TaiHai products after using them.Most of our customers like to purchase whole sets of sample as they believe its easy to test quality,we do suggest you buying only one pair of 10kg or 15kg for quality testing as whole sets are too heavy and too expensive for air shipping.You may have question that why not use ocean shipping for whole sets of sample? Shipping by sea for small quantity is also very expensive as you need to pay import duty,handle cost,document cost etc,the total cost will be equivalent to the air shipping while its more complicated and wasting time as well.The air shipping cost per kg is approximately between 8USD and 10USD varying from different countries.