Q: What is a general business process?
Answer: Send inquiry to EXPO→Specification confirmation→Quotation→Sample list confirmation→Form invoice→Payment bank document→Sample delivery→Sample satisfaction→Big order list→ Formal invoice → 30% deposit payment in advance → production ready → 70% balance bank check → delivery → after-sales service.
Q: How to get the samples quickly?
A: There is some raw materials inventory of our LED lamps. For samples orders, production work will be completed within 2-3 working days. Then choose the 3-4 days by DHL tracking, so you only need take 1 week to get the samples after order confirmed. We don’t have MOQ request, we accept T/T, western union, PayPal for sample order.
Q: What is the warranty?
A: According to different types of lamps, a 5-7 year warranty is provided. If the product fails during the warranty period due to quality problems, we will immediately send out new replacements and freight charges in case of emergency. Or, we prefer to send areplacement for the next order.
Q: Can I add my logo on the product label?
A: Yes, but order quantity is requested depending on different lights.
Q: What is the payment period?
A: For sample orders, we can accept wire transfer 100% in advance, PayPal, Western Union. For large orders, please pay 30% deposit by wire transfer and pay 70% balance before shipment. For customized LED lamps, we need to charge 50% deposit by wire transfer and pay 50% balance before shipment.
Q: Any important certificates for our markets?
A: Now for our LED lamps, there are some available test reports or certificate, such as UL/cUL, DLC, FCC, SAA, PSE, CE, ROHS, LM79, LM80, and Erp etc.
Q: Do you have some suggestions on how to choose a good LED corn lamp vendor?
A: To choose a stable LED lamp vendor is very important if your company decide to promote these lamps. Because these lamps usually installed in outdoor with 10-30 feet height, it means the installation cost is very high. So please ensure the lamp quality is very good, otherwise, your company will lose lots of money on later maintenance. All in all, you should put “quality first, prices second.”
Q:How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate < 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send out new replacement to you immediately for you to solve the problem.
Q: Why EXPO is better than others?
A: EXPO only produces led corn lamps over 10 years. Now EXPO factories with over 2,000 square meter, faster delivery time with 5000pcs production capability per day.
We are cooperating with some whole sellers with high reputation in the world, they are from U.S, Germany, Spain, Japan. Besides, we have big project experience with over 40,000pcs led lamps. Our strong team:20 sales representative, 6 engineers, 6 Q.C. We always seek “Quality first, customer first”.