We will resend the parcel when: 1) the parcel stuck with no tracking information updated after 30 days; 2) broken or defective products; 3) returned from china custom or forwarder's warehouse; 4) parcels should have sent but not. the above can be also refund with the amount we had charged.
We will not resend or refund: 1) wrong address provided; 2) buyer asked for refund but it's already in transit (less than 30 days). 3) parcel required to be collected from the local post office once nobody can be reached. We can do the resending for the above but the cost will be charged from the buyers.
Proofs of the broken or defective products: 1) It's always required a photo to prove the status of the parcel. Please be sure that the product and the shipping bill with the tracking number is in the same photo. 2) We will always resend the parcel at the earliest but if no right proof provided by the buyer, the cost of the parcel will be added into the next orderlist.
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Step 1
Find your interested products by search keywords
Step 2
Contact the supplier by clicking ”Enquire” or “request meeting” button, otherwise, you also could consult our import consultant.
Step 3
After verifying your email, get response from suppliers or our trade manager will contact you as soon as possible
Step 4
Set up meeting with the Chinese supplier without language barrier