1. Q: What's your trade term?
A: EXW, FOB, CNF, CIF
2. Q: What's your payment term?
A: T/T 30% deposit before production and 70% balance against B/L copy;
100% irrevocable L/C at sight; Western Union;
4. Q: What’s your shipping method?
A: By sea, by train, by air, by express
5. Q: How long is the delivery time?
A: 7-15 days for UDEAS brand,
to be discussed for OEM/ODM products.
6. Q: How long is the sample time?
A: 3-5 days for UDEAS brand, 7-15 days for OEM/ODM products.
7. Q: Can you make OEM/ODM products?
A: Yes and welcome.
8. Q: What is your MOQ?
A: 1 PC for UDEAS brand, to be discussed for OEM/ODM products.
9. Q: Do you have any certificate for your products?
A: All UDEAS products
have EN71 & ASTM F963 testing report, all our designs & products comply with international industry standards.
10. Q: Do you have any certificate for your factory?
A: We have certificates of BSCI, FSC, GSV, ISO, etc.
11. Q: Does the material are environmental? Can you supply FSC materials?
A: All the materials are non-toxic, varnish and water-based paint are eco-friendly.
It's available to use FSC material to maintain a sustainable and eco-friendly approach.
12. Q: How to protect our legal rights?
A: Sing NDA.
13. Q: What is your main market?
A: Our customers are all over the world while Europe and America are the priorities..
14. Q: What's your product warranty policy?
A: We guarantee the product is qualified when consumer receive it. If there's any question, please contact us with detailed photos, we will solve the problem for you quickly.