Q1: Do you have any MOQ request?
1 pc. sample for testing regular model, and we have MOQ request on customized product.
Q2: How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q3: How to proceed an order for the product?
1. let us know your requirements or application.
2. We quote according to your requirements or our suggestions.
3.proforma invoice for your confirmation and deposit for formal order.
4.We arrange the production.
5.Ship out the lights if stock available within 3 days after confirming your payment, and we will provide courier tracking number.
Q4: What payment method do you accept?We accept PayPal, TT (Bank Telex Transfer), Western Union, LC payment.
Q5: What's the difference between your Phlizon grow light bar and Fluence SPYDR light,or other brands ?
1. Phlizon lights has more color and wavelength lights-3000K,5000K,660nm Red and IR 760nm All in One. You don’t need to buy more lights for different color or wavelength. Phlizon multiple bar series light will save you a big budget.
2. 100% pure aluminum material heat radiation,and Phlizon use UV Protection pc cover, prevent the diodes from corrosion and vulcanization in humid environment. This makes Phlizon lights have a far longer lifetime than other brand lights.
3. For user’s safety, Phlizon use electric shock proof covers on every connections.
4.Phlizon use the driver with UL certificats ,the whole light with ETL.
5. Phlizon is more friendly on the price, will save your money.
Q6: What brand of the Leds?
Samsung lm561c, lm301b, 301h, lm281b and smd2835, depend on customers requirements.
Q7: Can you daisy chain these lights?
Yes ,usually used in the projects,need to change cables.
Q8: Is it OK to print my logo on led light product?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q9: How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send you parts for replacement, as solo is very easy to fix, and all you need is a screw driver.
Q10: What about the delivery time?
Usually we ship orders in 3-10 Days. But it will takes a little longer if with heavy burden of production task. It also takes more time with customized products. Most models are stock available. If not,sample needs 3-5 days, bulk orders usually need 1-2 weeks.