Q1: How about your MOQ? And what is your lead time?
For OEM products, generally, 1*20' container is required, but a trial order is acceptable. Normally, we could ship around 60 days for the first order, and around 45 days for repeated orders.
For RTS products, MOQ is much lower for your initial need. Regular lead time 7~15 days after receiving the payment.
Q2: What is your payment term?
Usually, 30% prepaid by T/T, the balance 70% against the copy of B/L. Other payment terms are negotiated upon order quantity.
Q3: Why choose Matchwell?
Professional designing team, strict and consistent quality control system, competitive price, innovative thinking and on-time delivery, 7X24h service with more than 10 years' experience in pet industry.
Q4: What is MOQ of packaging?
Regular MOQ is 15000pcs, to cover the machinery running cost for printing factory. But we are developing the low MOQ possibility.
Q5: Where is Matchwell located?
Our headquarter is located in Suqian, Jiangsu Province, about 4.5 hours from Shanghai by high-speed railway, or 3 driving hours from Nanjing. We have 4 manufacturing facilities for Matchwell products all located in Suqian, 2 are running, 1 in construction, and 1 for tofu cat litter production.
Q6: What makes Matchwell ingredients clean and safe?
We will exclusively source non-GMO ingredients(t) as close to their native form as possible. We will never add artificial
preservatives, flavors, or colors. We will also source our ingredients from trusted suppliers.
Today, every recipe in our dog and cat food portfolio meets our Matchwell’s standard.
Q7: Are there any safety or quality checks in place for the preparation of Matchwell pet snacks?
Yes. We rigorously test to ensure the safest and quality of our pet snacks. We have certificates IS022000, IFS, BRC.
Q8: Why Irradiation is necessary?
Irradiation is to produce gamma rays through cobalt 60, or electron beams produced by electron accelerators to kill bacteria in the product so that the product does not contain pathogenic bacteria, the total number of colonies meets the requirements of the exporting country, to extend the product shelf life. Unit is KGY.
Q9: How does Matchwell arrange container loading?
Because our products need to be shipped after irradiation, they will generally be shipped from Nanjing or Shanghai Port from the four irradiation centers of Wuhu, Wuxi, Xinghua, and Lianyungang. The irradiation centers will do interior packaging.
Q10: Are Matchwell products at major retailers the same quality as what's available at pet specialty stores?
Of course! The same Matchwell products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.