1. What’s your MOQ?
A: MOQ is 500PCS. Some little decorations are a bit different. Mix-orders is acceptable. Please feel free to contact us.
2. Can you provide a sample? And do the OEM/ODM orders?
A: Yes, we can provide samples as your request, and the samples’ fee is based on the actual cost of the production and express price. Long-term cooperated clients: Free samples. Buyers pay all samples’ delivery fee. We accept OEM & ODM. If you need it, please inform us of your specific requirements.
3. How long does sample and mass production take?
A: For the sample, after receipt of payment, it will take 7-10 days for typical styles and materials if we have the stocks. For mass production, generally speaking, our production time is 35-45 days. For big order, please feel free to contact us to make sure the specific time.
4. What is the available courier service?
A: For light and small packaged items, we can send you via Express way: China Post, EMS, DHL, UPS, FedEx, etc. For bulk order, we can ship to you by sea. By the way, we will try our best to find the cheapest stand safest shipping way for you.
5. What are your payment terms?
A: We accept West Union, Money Gram, T/T. Before the beginning of production, we would take the deposit from 30%-100% of the total amount and collect the balance before the shipment.
6. Do we have AFTER-SALES SERVICE?
A: Yes, we do. If there is any problem, please contact us anytime. We will try our best to help you solve the problem. We respect every customer as our friend no matter where they come from, and we would like to build up a friendship. We aim to be our clients’ reliable partner in China!
7. How can the customer get protection after purchase?
A: We offer Alibaba trade assurance, PayPal payment, which we can guarantee you a happy shopping.
8. What about your trade terms?
A: EXW, FOB, CIF, DDU, DDP.