Q1:Is PGG a brand of your company?
A:Yes, the PGG brand belongs to our company. Other sellers who sell PGG products come to us for wholesale purchase.
Q2:Are you a factory?
A:We are factory trade integration,and has been in business for 10 years
Q3:How to place an order?
A:1.Sample approval.
2. Client approves our pp sample, and get the testing report if any necessary.
3. Mass Production.
4. Arrange shipment. Silicone Sippy Cup Lid
5. Supplier arranges necessary documents and sends copy of these documents.
6. Client effect balance payment.
7. Supplier sends original documents or telex release the good
Q4: Can I have a sample order?
A: Yes, we can provide sample to test and check quality. Mixed samples are acceptable.
Q5: What is the lead time?
A: Sample is 1-3days days, mass order generally 7-15days depends on the order quantity and your specific requirements.
Q6: How to proceed the order if I have logo printing?
A: First, pls provide your Ai file , then Sample picture or sending sample to you for confirmation, finally we will go to mass production.
Q7: Do you have any MOQ?
A: Normal our MOQ is 2pcs or normal product .
Q8:How to ship the goods and make the payment?
A:Regard the mass production,it is ship by sea or by air,depend on final decision.We accept T/T,L/C,D/A,D/P,Western Union or Money Gram for bulk order,(30% deposit , 70% balance to be paid after inspection),Paypal is available as well for samples.
Q9:What's the delivery time?
A:For items in stock,after you confirm and make payment,3-5 days we can delivery,For OEM orders,based items which you choose lead time from 15-30 days.
Q10: Do you offer guarantee for the products?
A: We offer 1 year free repair service after shipment if you could ship them to us for all digital product .
Q11. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q12. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q13. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q14: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,no matter where they come from.
Q15: What is your terms of packing?
A: Generally, we pack our goods in corrugated box and brown cartons. If you have legally registered patent,we can pack the goods in your branded boxes after getting your authorization letters.
Q16:Are the materials all safety?Any test for them?
A:For a healthy experience,We insist to use medical-grade,non-toxic materials and complied with international standards and certified CE ROHS
Q17:How do you control quality?
A:We have a quality control department,Every stage of product are under control,include incoming material and parts quality control.
Q18:What is the reason we choose you?
A:1.Good service:We can offer OEM and ODM service,wu have professional team to service for you.
2.Competitive price:Good price,good quality
3.Well-known brand:PGG is a famous brand in the world.