Free Pre-Sales Consulting / Free Sample Marking
Dafeng Machinery offer 12 hours quick pre-sales response and free consulting. Any kind of technical support are available for users.
Free Sample Making is available.
Free Sample Testing is available.
We offer progressing solution design to all the distributor and users.
---After-sales Services
1.1 year guarantee for main machine (People damaged are charged).
2. Full technical support by e-mail, call and video
3. Lifelong maintenance and spare parts supply.
4. Free design of fixtures as customers required.
5. Free training installation and operation for the staffs.
---Free Training Service
We insist that our customers receive personal, hands-on training with every machine we sell. This training is free, and we will work with you for as long as it takes to ensure you feel comfortable operating your new laser machine. We pride ourselves on our expertise and our ability to educate our customers in the installation, proper maintenance, and most efficient use of our machines.
Our professional engineering and sales teams are able to proivde you the most suitable coding and marking solutions for your product .
1. Where is your company located?
A: We are in Guangzhou city of China. Guangzhou is famous for the Canton Fair(China Import and Export fair) and Sino-pack exhibition. Guangzhou is famous in packing machinery all over the world. We are around 20min by car from from the BAIYUN international airport, two stop by metro from air port to our company.
2. Are you manufacturer of trading company?
A: We are manufacturer of inkjet printer and laser marking machine. We have our own brand and professional technical team to support the sample making and after sale service. We provide all the spare parts and consumables of our printers with reasonable price also.
3.What is your product range?
A: (1). Inkjet printer. including CIJ printer, TIJ printer, high resolution inkjet printer based on xaar head, handheld inkjet printer based on TIJ technology and large character handset.
(2) Laser marking machine. including fiber laser marking machine, CO2 laser marking machine, UV laser marking machine.
(3)Spare parts. including videojet/imaje original and compatible spare parts with favorable price.
(4) Consumables. including all brand special and universal inks/makeup/ cleaning solution, both original and compatible. We are focus more on good quality compatible consumables for videojet printers.
(5) Coding and marking solution. We are in this field for around 10 years. We have full experience in many special case, we provide professional solution and related automatic equipment, such as feeding system, visual and inspection system and etc.
4. what is the normal lead time ?
A: For most product, we have stock and can make fast delivery within 2-3 days after receipt of payment. But for some customized products, we may need around 10-20 working days, please confirm with your sales before placing order.
5. Is there any after service from your company?
A: YES. If you have any question about installation or operation after you received our products, please contact us by telephone / WhatsApp/ Skype/ WeChat/ mail. We will try our best to reply you on time for fast solution
6. What guarantee do you provide for your machines?
A: We provide one year free spare parts for all the machines, except xaar head. For some special distributor, we provide 18 month guarantee. We also guarantee we sell customers all new machines, not second hand.