Q1: What payment methods do you accept? A1: Alibaba online trade assurance order is currently accepting valid T/T, credit/debit cards (Visa, Mastercard), Boleto, Online Bank Payment and Pay Later. We accept PayPal, Westeron Union, MoneyGram as well. Please contact us for payment details.
Q2: How long will it take for my order to process and ship?
A2: Small quantity orders will be processed within 3-5 business days. We usually ship by DHL/UPS/FEDEX/TNT/ARAMEX. Normally it takes 3-8 days for delivery. Please allow additional time for shipping during major sales and holidays. (Please make sure that the address/phone number/zip code is 100% accurate.) Please contact us for accurate lead time of bulk order.
Q3: Can I put my logo on the products and packaging?
A3: Yes! We can print logo and make the packaging for you at the MOQ of 500pcs. Please send us your design and we can make samples for you.
Q4: What if i receive defective items?
A4: We are Alibaba verified supplier and we have strict quality inspection standards. All products are tested 100% before delivery. If unfornately the product is faulty, please contact us and take photos or videos, we will replace it in your next order.
Q5: What is the warranty policy?
A5: We offer 12 months warranty on our products and our warranty covers manufacturer defects. We provide repair or replacement service.