FAQ
Q1: Can print our logo/brand? A: Yes, we can print logo/brand for you on product, package etc. Welcome to contact us for more details and discuss.
Q2: What’s your sample policy?
A: Our sample fee is refundable. Normally if samples are required, it needs the cost. Pls place the sample order on line directly. Which means we will return it in your bulk order.
Q3: What's your minimum order quantity?
A: Usually the stock product moq is only 2 pieces. For the custom product moq is determined according to the specific style and process.
Q4: What’s the payment term?
A: 30%~40% deposit, balance arranged before shipment.
Q5: Is the price negotiable?
A: Yes, it is. And it depends on your order quantity.
Q6: What’s the lead time?
A: Generally within 7 days after payment ; Custom made products will ship out in 7-25 days after detail confirm(Depends on quantity and customization requirements).
Q7: Why do some goods have difference between website picture and practical items?
A: Because difference of light and browser, also different batches , material may be little difference. If any question , please tell us before order and ask clearly.
Q8: Return and refund policy ?
1.We only accept retire and refund for quality problem, such as cuttings, holes, not include any man-made damage of after using.
2.Pls contact us with pictures within 3 days after you receive the order if have any damage.
3.Pls confirm that the retire itmesare with original packing, labels/hang tags, no wash and no dirty.
4.Refunds are made if only the replacements are unavailable. But for the shipping costs of returned goods, buyers will be responsible it.
5. We will deal with your problems within 3 days after you sending us the message.