1. Q: can I get a custom sample?
A: Please advise us the material, size, color, logo and other special requirements, then we will offer you a solution for confirmation, and we will arrange the production and shipping after your payment.
2. Q: to pay for the sample?
A: You can pay on Alibaba, or other terms supported. Then we will arrange for sample making, normally it takes 3-7 working days.
3. Q: to pay for the shipping?
A: If you have a DHL, FedEx, TNT, account, you can use it by freight collect at destination.If you do not have it, we will choose a shipping method for you and calculate the shipping charges for your confirmation. Then you make the payment together with the products on Alibaba, or other terms supported.
Here are the delivery times for your reference:
1. Express, 5-7 working days.
2. By air, 7-15 days.
3. By sea, 15-45 days.
4. Q: Can we place an order lower than your MOQ?
A: Yes, but we have to ask for a surcharge for pattern making and labor cost.
5. Q: Can you provide OEM service?
A: Yes, of course, OEM service is available, we have been specialized in this for more then 15 years. Material, color, size, logo, printing, label, tag, package and etc., all these can be customized.