Q1: Can I place a sample order?
A: Yes,we welcome sample order to test and check quality. Mixed samples are also acceptable.Please contact our sales for a stock list.
Q2: What about the lead time?
A: A sample order requires 5-10 days; mass production time 2-3 weeks, depending on the order quantity & styles.
Q3: Do you have any MOQ for custom order?
A: Yes, we do have a MOQ for custom designs. It depends on the specific designs. So pleasecontact us for more details.
Q4: How do you ship the goods and how long does it take to arrive?
A: We usually ship by Fedex, DHL, UPS or TNT. It usually takes 5-10 days to arrive.
Q5: How is an order processed?
A: 1. Please give your requirements.2. We quote according to your requirements or our suggestions.3.We provide a proforma invoice with your agreement.4.we proceed your order or pre-production sample after your payment.
Q6: Is it OK to print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly basedon our sample.
Q7: What is your payment methods?
A: Visa, Mastercard, T/T, PAYPAL, APPLE_PAY, GOOGLE_PAY, GC_REAL_TIME_BANK_TRANSFER,Alipay etc.
Q8: How to deal with the faulty?
A: Firstly, our products are made with strict quality control to ensure that each piece you receive is golden piece.Secondly,for any defective product, we will offer you credit, replacement or refund.