Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A1: We are the manufacturer in Zhongshan, China. Masivel lighting has our own factory and export team, focusing on lighting manufacturing and exporting for 12 years.
Q2: Can you provide OEM or ODM service?
A2: Yes,our company professionally takes OEM and ODM service depending on our excellent R&D team and professional lighting factory. Just tell us your ideas.\
Q3: Can you offer samples?
A3: Yes, samples are available. If you need samples, you can contact us by email or chat on trade manager.
Q4: What's the lead time for mass production?
A4: The practical lead time is usually around 20-30 days depends on the order quantity, after the deposit payment is received. And we suggest that you start inquiry 40 days before the date you would like to receive the goods.
Q5: When can I get the quotation?
A5: Our sales representative is online to quote instantly through trade manager for stock or available items, for custom made models, we usually quote by email within 12 hours after getting your inquiry.
Q6: What is the terms of delivery?
A6: We accept EXW, FOB, CIF, DDP, DDU, CFR, FAS etc. You could choose one of the most convenient and cost effective way.
Q7: What methods of payment do you accept for the full-order?
A7: Various payment methods are available, including via credit card, PayPal, Western Union, L/C and T/T.
Q8: What about the warranty of the lights?
A8: Our product have 2-year warranty.