1. who are we?
We are based in Yunnan, China, start from 2017,sell to North America(14.00%),Eastern Europe(13.00%),Northern Europe(13.00%),Oceania(12.00%),Western Europe(9.00%),Southeast Asia(8.00%),South Asia(6.00%),Southern Europe(6.00%),Domestic Market(5.00%),South America(4.00%),Eastern Asia(3.00%),Mid East(3.00%),Africa(2.00%),Central America(2.00%). There are total about 5-10 people in our office.
2.Is the product a natural dried flower?
The product is a natural dried flower, not an artificial flowers.
3.How long does the flower last?
Dried flowers last 1 to 2 years, and preserrved flowers last 3 to 5 years
4. What kind of packing do dried flowers usually use?
Our dried flowers are usually packed in OPP bags. Of course, we can also pack the products in the way you provide
5. Which mode of transportation can be used in general?
The modes of transportation we usually use are ems, Fedex, DHL, UPS and TNT. If the goods are especially large, they can be shipped by sea.
6. How long will it take to ship the order?
If the quantity is small, we can deliver the goods within 3 to 5 days. If the quantity is large, we can deliver the goods within 10 to 15 days .
7. After receiving the goods, if the product quality or color is wrong, can I apply for after-sales service?
After receiving the goods, the buyer should check the goods as soon as possible, if found the goods quality or color error, can immediately contact the relevant staff, we will according to the actual situation to provide you with the best after-sales service, to ensure your rights and interests.