Q1: How about the quality of your products?
A: Our machines are manufactured strictly according to national and international standards, and we take a test on each equipment before delivery. You can also use Trade Assurance by Alibaba for product quality protection, on-time shipment protection and payment protection.
Q2: How about the price?
A: We are manufactory, and we can give you lower price than those trade companies. Besides, customers from Alibaba can geta discount.
Q3: Do you provide after-sale service?
A: Yes. The warranty peniod of our machines is one year, and we have a professional after-sale service team to promptly and thoroughly solve your problems.
Q4: Do you provide equipment operation training?
A: Yes. We can send professional engineers to the working site for equipment istallation, adjustment, and operation training. All of our engineers have passports.
Q5: Can you test our samples?
A: Yes. You can send your samples to us for test and analysis.Q6: Are you excavator machine manufacturer?
A: We are the excavator machine manufacturer. Jining Hengxuan construction Machinery Co., Ltd. is located in Jining city, Shandong Province.
Q7: How to identify the quality about our product for sale?
A: Our product have a 12 months warranty after sale.
Q8:What is the container size of product?
A:Generally, our products are loaded in high quality containers, the actual size can be adjusted according to the needs.
Q9: How many days it takes before you deliver the goods to us?
A: For these product, we need 1 or 2 more days to order wooden boxes or pallets, and 3 days to book flight/vessel and ship the goods to named port/airport.