Q1. Is the sample free or refundable?
A1: For products less than US$20, we will provide free samples and freight collect. If the amount is higher than 20 USD, sample and transportation costs will be charged. while the samples cost can be refundable after you place next bulk order, but the shipping fee is non-refundable.
Q2. What about the lead time?
A2: Samples usually takes 7-10 days, bulk production time usually takes 10-30 days, depending on quantities. In peak season, the delivery time maybe 15-40 days.
Q3. How do you ship the goods and how long will it take to arrive?
A3: We usually use international express. It usually takes 4-7 days to arrive. DDP dedicated line is also optional.
Q4. How do you deal with quality issues?
A4: We have 21 years of produce experience and a professional quality control team to ensure product inspection before shipment. If there are quality problems after receiving the goods, once confirmed, they will be reissued in the next purchase.
Q5.Do you provide customized services?
A5: Yes, we can customize the product size, logo and packaging according to your requirements.
Q6.Can we visit your manufacturing plant?
A6: Of course you can. however, we do ask you to call or send an email in advance to arrange a visit in advance.
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Step 3
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Step 4
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