Q1:Are you factory manufacturer or trade company?A: Our manufacturer for crafts over 10 years. OEM & ODM are available.
Q2: How to get a sample?
A:Usually, we provide reference sample free of charge while you afford express charge. If need sample follow with your design that would charge sample fee, but while you order quantity is large we would return the sample fee to you.
Q3:What is the lead time?
A: Around 7-20 days after received the payment depending on the quantity.
Q4:How to pay express charges if ordering samples?
A:You can use your DHL, FedEx, TNT, UPS account by freight collect at destination. If you don't have a courier account, we will calculate the express freight charge for you and you can pay the freight charge directly to our company account, and then we deliver the samples to you by courier.
Q5:Can we order the Quantity lower than your MOQ?
A: Yes, but we have to ask for surcharge to make it up to raw material suppliers.
Q6:What type of logo format should be submitted to make my own printing?
A:We accept AI /PSD format or JPG with 300DPI resolution.
Q7:After-sale services warranty?
A: We guarantee our quality on all of our items. Any quality problem products will be replaced by new products.
Q8:What kind of Shipping Method we can use?
1. Sea shipping from Ningbo or Shanghai port.
2. Air Freight from Shanghai airport.
3. Express courier: door to door by DHL, TNT, Fedex, UPS, EMS etc
Q9:What are your payments terms?
A: T/T, PayPal, Western Union or by Alibaba Trade Assurance.Payment Term: 30% deposit, 70% to be pay before delivery through T/T or Alibaba assurance.