Q1. Can I make a sample order ?
A: Yes, Samples can be ordered for testing product quality.
Q2. Who is responsible for tariffs?
A. Due to different customs policies in different countries, the buyer will be responsible for the tariffs.
Q3. How to proceed an order ?
A: 1,Trade Assurance order by yourself--You can draft the order yourself and note the colors and quantities you need. Then you can pay the order directly, or you can pay after we confirm the order.
2, Trade Assurance order by us---First, please contact us and tell us your needs. Then we help you make your order. Next you can pay the order.
Q4.How to deal with the size , color difference after we received the goods?
A: Due to handmade products, there may be some differences with the actual size; All the pictures and details of the products are real, but due to lighting problems or computer monitors, there may be some color difference.
Q5.What is the lead time ?
A: The goods in stock will be shipped within three days after payment. Mass production time needs 1-2 weeks.Contact us for the details.
Q6. Can you accept customization?
A: Yes. You can kindly tell us the details of the customization .
Q6: How about after sales?
A: First of all, our products are produced in a strict quality control system with low defect rate.Secondly, we will ensure that
the products in good condition when we ship them out. kindly contact us when you have any question about the products. If there is a quality problem in the product, please contact us in time, and we will help you solve it, thank you.
Q7: What is the transport and delivery time?
A: Different modes of transportation are available.such as EMS,ePacket, DHL, UPS, FedEx ,TNT, by sea etc., it usually take about 3-20 working days to arrive,the specific time is determined by the mode of transportation.
We can also ship the products to your freight forwarder in our country, if you have a shipping agent in china.