Q1: What is the Minimum Order Quantity? A1: We can accept sample order, samples’ quantity can be 1pcs or 1 set.
Q2: What kind of product do you have?
A2: We supply innovative power strips,surge protectors ,wall chargers and other electrical plugs and sockets, we will provide you with excellent powering solutions.
Q3: Is free sample available?
A3: Before we received the first order, please afford the sample cost and express fee. We will return the sample cost back to you within your first order.
Q4: What is your payment terms?
A4: We accept T/T bank transfer, 100% L/C at sight, Paypal, Western union and Money Gram.
Q5: How do you ship the goods and how long does it take to arrive?
A5: Small order we usually ship by DHL, UPS, FedEx, it usually takes 4-7 days to arrive. If mass order, airline and sea shipping is recommended for you. If you are in the U.S., we can ship teh sample from our U.S. warehouse ,which will help shorten the shipping days (about 2-5 days)
Q6: How to proceed an order?
A6: Firstly, let us know your requirements or application; Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order, Fourthly, we arrange the production.
Q7: What’s your regular production time?
A7: We usually need 7-15 work days to finish a formal order and sample order only takes 2-5 work days (not including customized version).
Q8: How to deal with the faulty?
A8: Firstly, our products are produced in strict quality control system: IQC, IPQC,FQC,OQC and QC system , which have make the defective rate less than 0.2%. Secondly, during the guarantee period (1 year) , we will send replacements for small quantity if quality problem occurs. For defective batch products, we will repair them and resend them to you or we can discuss a solution including re-call according to real situation.