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(1) Customized products
We can customize products as per your request or sample. You can email us to tell us the detailed information about the new product, such as the photos, size,material and quantity you prefer, and then we will check it for you. If we can make it, we will quote you the price and MOQ. And if possible, please send samples to us and so that we can make sure that we can make the product mostly same as the sample.
(2) Is it possible to order less than your MOQ?
Firstly, the minimum quantity is for per color/per size/per style, not for the mix color/size/style, except the stock items.
Most of the items need to meet our minimum quantity, by which we can arrange the production directly.
If you only want to order small quantity as sample, we also would like to offer you if they are in stock, or send the similar items for reference
(3) How is your quality control?
We have a professional QC team with the strong sense of responsibility. We maintain tight control over production from raw materials to finished products.
Every working procedure is monitored by our specialists to ensure the high quality of our products.
The quality of all material is inspected by National Commodity Inspection Bureau. The semi-products must pass the inspection procedure made by our own QC staff. The final products must to be inspected by our own QC staff before shipment.
(4) If I want wholesale can I enjoy discount?
Firstly, the minimum quantity is for per color/per size/per style, not for the mix color/size/style, except the stock items.
Most of the items need to meet our minimum quantity, by which we can arrange the production directly.
If you only want to order small quantity as sample, we also would like to offer you if they are in stock, or send the similar items for reference
(5) What should I do if the goods I received have problem?
Generally each order need to be processed with many steps by several departments until arrive at you, such as orders-processing department, finance department, assign department, buyer department, inspecting department, logistics department etc. We are trying our best to control all of the departments to make a good job to make sure our customers can receive the goods with satisfaction.
But sometimes mistake might happen due to some staffer's careless or transport problem, we are always trying our best to improve our managent and service, as well as other aspects.
If you receive the goods that has problem, please contact us by email.
Important Notice:
Once you receive the packages, please check with the below points for attention:
1. Package Checking : Please confirm if the quantity of arrival packages is same as the shipment bill write and the integrality of the packages, do not sign for if there is any problem;
2. Goods Checking : Please check the goods once you receive them, referring to packing list in each carton;
3. Valid time for Complaint : Please make sure to submit your complaint within 7 days after you receive the goods, if exceed 7 days we are unable to deal with the problem for you.
In order to save time for a quick solution, please advise us what the detail problem is and advise us the detail quantity, also clear pictures of all the imperfect items once time. Sorry for the inconvenience of you collecting these necessary information:
1. Quality Problems: If the goods you received have quality problem, please kindly advise us details including the exact quantity which unqualified and close-up pictures to show the problem points.
2. Color Differences: If the items you received are in wrong color, please send us clear picture for our checking and advise us the quantity at the same time.
3. Received Wrongly-sent items: If you receive wrong goods, it will be appreciated if you can send us close-up pictures by below forms:
All received ones together with our original packing label.
Several pieces list separately for closer inspection.
Then we will check the problem, and confirm the best solution with you.
4. Quantity Problem: If you receive the quantity less than what you ordered, please advise us the specific quantity you received by close-up pictures with scale (the weight of single piece and total weight of this item), so that we can check further upon the weight information.
5. Size Problem: If the goods you received is in wrong size, please send us pictures of the items together with calipers or ruler to show the size you received.
6. Packing Problem: If the goods are not packed based on your requirements, please advise us the item number you refered together with a picture for our checking.
7. Broken Goods: If the goods arrived in broken status, please check and confirm the quantity, then send us close-up pictures for checking. We can refund you accordingly once confirm.
8. Missing: If you did not receive an item or some items, please kindly check if they are lost in the corner of the box, or mix up with other items, or mis-pack in the wrong boxes; if all no, please kindly advise us the total weight you received and show the pictures of the packing list.
We welcome customers to submit any feedbacks concerning our products and we will do best to improve upon your kindly help.
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