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For Customized Service:

Q: Do you accept sample order?

A: Yes, samples can be provided for testing first.

Q:  Can we print our logo on it or make customized package?And also do OEM design?
A: Yes, LOGO PRINTING IS ok,we also can do OEM service according to your requirement.

For Payment Methods:

Q: What about the payment way?

A: T/T, PayPal, western union and trade assurance are acceptable. For big order, 30% deposit and balance before shipping.

Q: What is the trade assurance?

A: It is the online transaction way through Alibaba. Order with trade assurance, you’ll enjoy: 100% product quality protection, 100% on-time shipment protection, 100% payment protection.

For Shipping Terms:

Q: When will you deliver the goods?
A: Normally we can finish the goods in 2-5days, but it also depends on your quantity.

Q: Which transportation do you accept?
A: DHL, FedEx, Aramex, EMS and etc... Or as for your convenience.

For After-Sales Service:

Q: How about the Warranty?

A: If the item defective or is faulty within 1 year, please keep the proof (Picture, Fault Code and vedio)and contact us. After problem confirmed, if it is caused in case of bad quality, replacement or refund will be provided. And you are responsible for all return shipping freight.

Attention:

When you Received the goods, please check the package before you sign it. If any damages, please make a complaint at once (take pictures and vedio as proof) before sign. At the same time send us the complaint No. of Express, we will follow up the issue for you.