2.Could I place a sample order first?
Yes, sample orders are more than welcomed! MOQ=1 pc.
3. What is your delivery time?
Sample: 7-10 days, 10 - 100 pcs: 15 - 20 days, mass production: negotiable.
4. Can I initiate my own Logo or customise the design?
Yes, MOQ=50 pcs. Reatai product could add any customised Logos & Designs upon permission.
5. Could I alter the colour and shape of the product?
Yes, absolutely! We produce products according to your request (e.g. materials, colours, sizes and designs).
6. How long does it take for the goods to produce and arrive at my side?
Normally, it takes a week for the sample and 30-45 days for mass productions.
7. What's the payment methods available?
T/T and L/C are both acceptable.
8. Is your company really trustworthy?
Absolutely YES. We are "Alibaba" verified supplier.
9. May I visit your factory?
Of course, you're welcomed at any time! We could also pick you up at the airport or in the railway station.
10. How could I be assured with your product's quality since I am not in China?
We have a refined QC system to manage our product's quality, our QC team will be tracing different stages of the production from the beginning till the end. For instance, raw material checking and confirmation, the production process and package testing (during production). More importantly, we will have been self-inspected the final goods before cargo transports and will take product pictures and complete quality reports to each customer which had ordered from us. No matter you are a new or old customer to us, your product's quality and service will be guaranteed!
11. Can you accept OEM orders?
Yes, customised product is welcomed! Please send your design to us then we could carry out discussions with our professional design team and will send drawings to your to review and confirm with.