1.Q:What can i do before place the order ?
A:Confirm the produce picture,size,color,logo,shipping & payment method,delivery time,declared value etc
2.Q: Can you make custom products and packages with my logo?
A:Yes, pls send us sketch, we make drawing for you"
3.Q: Can you make my designs?
A: Sure, our designer will make computer draw/ design according to your picture or ideas.
4. Q:How long the plating color will be keep?
A: Our plating is the best PVD plating, if you keeping properly, usually keep 1 to 2 years.
5.Q:I can’t find any news when tracking the track number ?
A:Most let’s wait 1-2 days more and we contact express,maybe tracking number have turned new one.
6.Q:If there is broken products ?
A:Shipping is uncontrollable, but never worry it,contact us in time and take photos,resend order refund both ok.
7.Q: How about the sample policy?
A: We will provide for samples and there has sample cost . but we will refund after
get the official order later. In addition, please kindly note that shipping cost of all samples should be paid by customer.
8.Q: Can you customize the packaging?
A: Our normal packing is jewelry paper card with opp bag, Meanwhile, we can provide jewelry box, need to extra charge $1 pieces,
can customize your logo, please contact if you want to have it packed with jewelry box.