What are our Advantage?1. We are a direct factory with 10-year eletronic products producing experience.Alibaba 9 years of sales experience.
2. Direct fatory price with the attentive service of commercial company.
3. Our factory offers OEM & ODM service. All the product can be customized in logo, material, size, attributes and so on.
4. We are a highly responsible team and pay great attention to details.
Payment
1. Q: Can you get free samples?
A: Yes,we will give you sample fee first, and the sample fee can be refund after we have received your bulk order.
2. Q: What's your MOQ?
A: Mini MOQ: 1 unit. The MOQ for Customized order is 500 pcs.
3. Q: How much for the payment fee?
A: By T/T,it costs $10-$20 payment fee.
By Westerm Union,it depends on your country which is about 2.5%-4%
By Paypal,it will cost 5% payment fee.
Shipment
1. Q: How about the QC & Inspection?
A: We have special QC department responsible for inside checking. And third part inspection company like SGS,
BV inspection acceptable.
2. Q:What is the delivery time?
A: Small order may be 1-3 days,big order maybe 3-7 days.
3.Q: Do you have certificates for your products?
A: Yes, All our products can pass CE,FCC& RoHS approval. and the material are Lead-free, environment-friendly.
4. Q: What kind of warranty SIROKA offer?
A: SIROKA provides 12 months warranty.
Risk Control
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we will sincere conmunicate with you to
discuss the solution until a consensus is reached.
2. Q: What conditions should be considered to return goods?
A: First:Goods were delivery by SIROKA;
Second:Goods are within warranty;
Third:Good are not damaged.
Warmly Tips:
SIROKA DO NOT take responsibility for belowing situations:
1)Man-made damage.
2)Un-professional installation damage.
3)Connector broken,parts lost.
4)Flex cable broken,crease too much,or self-welded.
5)If our label broken,then no warrany.(This point is very important,keep the label complete)