FREQUENTLY ASKED QUESTIONS
Q1: When adding the device in my APP, I can't find a Memobird to connect with?
A: Try charging the printer to ensure the bluetooth is operational.
Q2: My Merobird won't print, what can I do?
A: 1. Verify if bluetooth is toggled on in your smartphoneand make sure that no one else is connected to your Memobird.
2. Check if there's no more thermal paper and change printing paper.
3. Check if your printer is overheated; if so, please wait for it to cool before you resume printing.
4. Restart the device, if your problem persists, press and hold the power, button then plug in the power cord to enter recovery.
5. Email to customer service: ydk@intretech.com
Q3: Why is it printing white paper without any content?
A: This may be caused by incorrect installation of printer paper, please try placing the paper on the reverse side.
Q4: Can other APPs use the Merobird to print?
A: Other APPs need to be compatible with the printer technically, we will work with them and release the function in future.
Q5: Can it connect to PC and print?
A: We provide Windows driver and you can use if just like a normal printer. It provides 2 inch in width while the length is decided by content instead of fixed.
Q: Does it need ink cartridge?
A: No need, the printer head heat the thermal paper coating dot by dot and creats text or picture.
Q6: How about printing definition?
A: It use Japanese quality thermal printing head of 203 PI(8 printing dots per mm), which can meet reading requirement under normal distance(about 25cm).
Q7: What's the thermal paper specification?
A: It can use all kinds of roll paper with size under 57mm in width, and 25mm in diameter.
Q8: Can it have color printing?
A: It can use mono-color thermal paper such as blue, red, yellow,pink.
Q: Can it use thermal paper with adhesive or label?
A: Yes, it can use all kinds of roll papers with size unfer 57mm in width and 30mm in diameter.
Q9: What's the LIR(Label Intelligent Recognition)?
A: Our Merobird uses emit-absorb IR sensors instead of normal reflection sensor to capture the lable gap more precisely, so it can study and identify different labels height and provides easy operation.
Q10: Why mobile phone can't connect to the printer?
A: Ensure the mobile phone bluetooth is on, while one printer can only connect to one mobile at the same time. You can power off the printer and power on it again to have another connection.
Q11: Why there is nothing printed?
A: Please put the paper conversely and try again.
Q12: Power key indicator light tips
A: Green on: normal status or charging finished; Red on: lack of paper, cover opened, over heat or charging status; Red flash: Low battery.
Q13: What's the payment terms?
Alibaba Trade Assurance T/T, Western Union, PayPal and so on.
Q14: What's the delivery time?
1) By Express: We deliver goods by DHL, TNT, EMS, Fedex or UPS with door to door service, normally it will take 5-10days to delivery (please noted different countries, the shipping service will differ and it is better to check with us before place order and also if buyer choose the shipping way, the seller has right to adjust it according to the real condition because the goods have battery.)
2) By China post or Singapore post or Netherland post with 20-60days to reach buyer;
3)By Air: It will takes 5-6days to delivery, customer can pick up goods from airport by airway bill/
4) By ocean: If you want, we can also arrange delivery by sea to main port of worldwide from Xiamen. Delivery time will be
20-40days accordingly.
Q15. Can we visit your factory and workshop?
Yes, visting is always welcome. Welcome new and old customers from all walks of life to contact us for future business
relationships and mutual success!
Q16: If we paid but seller don't send goods to us?
Zhangzhou Insut Industry Co., Ltd was found in 2015, 100% invesrted by Intretech as a subsidinary(Stock code: 002925). It is a official registered company in China and our profit is only gained through supplying legal service and goods to customers.
Secondly, for buyer, tehy can place order to us through Alibaba Trade Assurance and protect buyer's profit until they get the
device and then release the payment. And if any problem happen, buyer can open dispute on Alibaba to protect themselves.
Q17: Whether OEM or ODM parts available?
YES. We are a manufacture factory. We have our own mold manufacturing workshop, injection shop, surface treatment shop, assemble line etc. We can offer you one-stop service for customize parts.
Q18: Why clients select us?
We have a professional sales team and experienced R&D department. We can offer best and quick response and after-sale service. We give give you prompt techinical support.