Q1: Are you trading company or manufacturer?
A: We are factory which has over 14 years' manufacturing experience.
Q2: What's the MOQ?
A: 1 pcs.
Q3: How long is your delivery time?
A: 5 - 30 days after order confirmed. Based on the item and quantity.
Q4: Can you send samples?
A: Yes, samples can be sent for your evaluation.
Q5: What is your terms of payment?
A: If amount ≤ 1000 USD, 100% in advance, if amount ≥ 1000 USD, T/T 30% as deposit, and 70% balance before shipping. We'll show
you the photos of the products and package.
We can do: Payment terms: Trade assurance, T/T, L/C, Western Union, MoneyGram...
Trade terms: EXW, FOB, CIF, DDU...
Q6: Where's your general loading port?
A: Xiamen port, or as your demand.
Q7: How can get the shipping cost?
A: You tell us your destination port or delivery address, we check the Sea Freight or Air Freight for you based on your
requirement.
Q8: Do you offer OEM service?
A: Yes, we have a qualified R&D team to carry out customized projects. You just need to provide us with your own specifications.
Q9: Is the color on headboard/footboard and ABS side rail optional?
A: Yes, we can provide the color according to customers' requirements, based on wholesale purchases.
Q10: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q11: What warranty do your products have?
A: We provide a standard 1 year warranty, optional to be increased. if any faulty, we'll send new spare parts for free in 1
warranty year. Beyond the maintenance period, we will charge the accessories, but the technical service is still free.
Q12: For tenders, whether you can provide all necessary documents.
A. Yes. We win a lot of tenders by providing complete documents and helped our customers.