Frequently Asked Questions (FAQ)

Question: What types of materials are your Medals made from?

Answer: All of our lapel pins are made from zinc alloy, iron or brass. Then they are top plated with your choice of metal based on your design.

Question: What type of information do I need to provide for you to create a design for me?

Answer: All we need is your logo, text, thoughts or ideas. We have a staff of graphic artists and they will create your design from any information that you can provide.

Question: What type of format does my artwork need to be in?

Answer: We prefer vector art however, we can accept and work with any of the following type of files:jpeg, gif,.png, ppt, doc, pdf, bmp, tiff, psd,AI,CAD.

Question: What items should I look for on my proof, once I receive it?

Answer: Once you receive the proof you should look at the main view and also the sized view to see what your lapel pin will look like at the size you requested. You should also check for accuracy of text, design and colors.

Question: Do you sell or stock the designs that you show on your web page?

Answer: All of the designs that you see on the web page are previous designs that we have created for other clients. We do not stock any products however we can create any custom design that you want.

Question: Do you offer overnight shipping service?

Answer: We ship all orders by DHL/FedEx/UPS/EMS direct from our factory in China to you. Usually takes 2-7 days,depending on customs clearance.

Question: What is the minimum number that I can order?

Answer: Our minimum quantity to order is 50.

Question: Once I approve the proof, how do I place my order into production?

Answer: Please contact Jacy and she will help you to place the order. Once your order is submitted ,she will put your order into production.