A. Your inquiry related to our products or prices will be replied in 15 hours;
B. Protection of your sales area, ideas of design and all your private information;
C. Well-trained and experienced staffs to answer all your inquires in fluent English;
D. Distributorship is offered for your unique designs or some our current models;
E. OEM&ODM, any your customized lightings we can help you to design and put into production
F. All goods will be guaranteed for 3years after shipment for normal use only (8hours per day is better).
G. For quality problem, we will send free replacements for bulbs or other spare parts as requested together with next order.
H. For damaged goods, you need to inform us within three days after receiving the goods. We will send you replacement spare parts (bulbs) or help to claim from the forwarder.
1. Pament term: L/C or T/T, 50% deposit, balance before shipment. Western Union, paypal for small amount, also Ali trade assurance is acceptable.
2. Package: Nature white box or customized color box for bulk order.
1. Lead time: Trial order, 7 days; Bulk order, 10-25 days once payment received.
2. Samples policy: Samples are always available for each model, and can be ready in 5-10 days once payment received.
3. Shipping port: Shanghai/ Ningbo port
4. Delivery detail: We ship goods by DHL/UPS/FEDEX/TNT express which takes 3-5 days to arrive, or by sea (20GP/ 40GP/ 40HQ/ LCL) which takes about month to arrive, depending on your actual requirements.
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
A: Low MOQ, 1pc for sample checking is available
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
A: Yes, we offer 2-5 years warranty to our products.
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.