1. PURCHASEMENT, REPLACEMENTS AND RETURNS:
Honerstly, we're wholesale manufacture. If you've received and have changed mind about the receiving product, you may return it for a full refund, exchange or credit note, subject to the following condition
01. By designated our return & exchange address after the main customer service confirmed, LIVALL's Alibaba Global Trade online assistant named Olia, the directly contact way by online Enquiry or message to Click "Smart LIVALL".
02. Appreciate your kindly help, Please returned the item in re-saleable unused condition, in its original un-spoilt packaging, within 30 weekdays, Item/s in unused condition in the original packaging, ensure they're securely wrapped.
03. LIVALL's Customer Service Center provides: Order processing, the reception of product sales/ Call back responsible / Complaints/ user suggestions, be responsile for feeding back the exact comments from customers, You can ask your sales consultant, also our Alibaba Main before sale consultt staff. Consider jet lag and holidays, our Customer consulting service response within 24-48 hours online, product one year warranty, application software lifetime maintenance,
04. Please inform us via email or message, detailing the items you wish to return, the reason you want to return, your direct contact email, direct telephone number. you'll contact the quickest way to procceed discuss,
05. Change of mind cancellation products, you have to inform us within seven working days of receipt of your order,
06. The ordered items are not made or modified to your specification or clearly personalised,
07. The Delivery return arranged and paid by your cost. You will be given the address after you contact us and confirm the solution via communication contact record via message leaving. [Click Here ],
08. You could take replacement or return your received order product up-to 7 weekdays after "Smart LIVALL" confirmation. If you're unpleased with any reason please feel free to contact us via email site message, We'd resolve the main queries or concerns before Return.
2. PRIVACY AND SECURITY
LIVALL seriously takes customer's privacy, therefore do not disclose buyer's info to any third parties. We will never collect sensitive of personal infomation without our clients or customer's explicit authority and consent to do so. All data is up to date and stored according to Data Protection Act1998. You could request to check personal information we have by contacting us anywhere within you started use the helmet and the "LIVALL Riding" app within the lateset 5 years.
All personal information is kept within the EEA (European Economic Area). We only collect information directly relevant to your order, so we may swiftly process and dispatch your item. The information example we ask for include your name, address, and credit card details.
3. ABOUT THE LEAD & DELIVERY TIME
LIVALL provides a rapid and efficient shipping service through DPD express delivery service to Great Britain, the European Union and internationally, and through Aliexpress delivery reach the world Orders can be dispatched to your home or work address. All shipments are fully insured.
Delivery time: pls provide the right and true goods produce name (include the declare vale), pure pass in influence in order to prevent time and parties sends the time limited efficacy.
For International: Outside of the European Union we can provide shipping and to give you a quote please e-mail.
To see a complete Alibaba Global Trade Platform breakdown of delivery charges for parcel tracking Click Here by sending questions. We place our sales resources example new product posters, new videos, new launched item and prices, and prefer communicate with downloading the app, as your convenience please Click Hear Application,
Thank you for your understanding, For a wonderful life, LIVALL sincerely listen to your voice, looking forward to receive your ideas.
WIsh you success, Best regards!
By Smart LIVALL
Last Edit time: 21/Dec/2021 Morning.
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