Q1: What is the warranty of your products?
A:We offer 2 years waranty of after-sale service to make sure our customers no worries after purchasement.
Q2: Is lemax a manufacturer or Trading company?
A: We are manufacturer since 2010,offer factory-direct price,original good quality and top after-sale services.
Q3: Can we put my logo on the device or customize our own brand's device?
A: Of course you can,for OEM&ODM orders,we offer:
OEM:
1.logo printing on housing
2.Customize packaging color,shape,logo,etc.
3.Software Customization:Bootup,image,UI,APP,Function,etc.
ODM:
1.PCBA desgin
2.Housing shape desgin
3.Software Customization: UI design,user interface,language,etc.
Q4: What's the MOQ and leading time?
A:No MOQ limit for the neutral orders: 1-200pcs shipped out in 1-2days,300-1000pcs 2-4days.For OEM/ODM orders,MOQ 200pcs-500pcs,it depends on how complicated the order is, usually take 15-25days to finish.
Q5: What's the payment terms you accept?
A: Alibaba Trade Assurance,Paypal,CitiBank,China Bank Transfer,Escrow,T/T Wire Transfer,Western Union,MoneyGram and Cash.
Q6: How to order?
A:Please contact us via TM, Whatsapp, Wechat,Skype or Email, and write your requirements on models and quantities,we will reply as soon as possible in 12 hours.
Q7:How Long will I receive my order?
A: Shipping by DHL/UPS/FedEx Express takes about 3-5 working days to the destination,by TNT/Air about 8-10days and by Sea/EMS post will take about 30days.
Q8: How much is the shipping cost?
A: It will depend on device,quantity,shipping address,lead time and the shipping method you choose.
Q9: What if the products arrive broken or have other problems after I receive them,what kind of service do you support?
A:For goods arrive broken,there is very little chance to meet it, because our every device will be strictly checked over 6 times to make sure all function in good conditions.If broken after long-time use,please contact us in first time to explain the problem ,our engineer will help to handle. If still cant be fixed with our online instructions,please ship back to us,we will fix them for you. We offer 2 years warranty,any problems please feel free to contact us,we will reply you as soon as possible in 24 hours.
