Q1: Are you a manufacturer or a trading company?
A: We are a manufacturer, established in 2018 and now located in Guangdong. Committed to providing economic and high-quality laser equipment for the majority of users. Welcome to our factory.
Q2: How can I determine that this machine is suitable for my job?
A: You can describe what you will use this machine to do, such as your working material, maximum working area and cutting and marking thickness dimensions. We will provide you with a machine suitable for your work.
Q3: What should I do if I don't know how to use the machine?
A: We will send you manuals and guide videos, which can teach you how to operate the machine. If you still can't learn how to use it, we can help you by email or other online software. Until you solve all problems.
Q4: What should I do if there is a problem with this machine?
A: We provide a one year warranty. During the warranty period, if the machine has any problems, we will provide the damaged items free of charge. After the warranty, we still provide lifetime service. Therefore, if you have any questions, please let us know and we will provide you with solutions.
Q5: About the sample?
We provide you with online marking welding samples for free. You can send a flagged picture or mail the object to be flagged. After the marking is completed, we will send you the renderings or send the marked items back to you. The shipping cost of the marked samples will be borne by the buyer.
Q6: How long is your delivery time?
A: For standard machines, it takes 5 - 7 days; for non-standard machines and customized machines according to customer specific requirements, it takes 7 - 10 days, depending on the quantity.
Q7: Is the machine safe during transportation?
A: White foam and waterproof plastic stretch film are used inside. Standard export wooden boxes are used outside. Therefore, the machine will be sent to you safely. If the machine is damaged, please contact us and we will solve the problem for you as soon as possible.