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Pre-sale Services:

1.Provide free consulting, to resolve the confusion from customers and supply technology services free by telephone;

2.Mining and carefully study customer's needs,provide detail and suitable design solutions according to the actual

installation environment;

In-sale Services:

1.Try best to meet the reasonable demands by customers;

2.Keep close touch with our clients during the period of installation;

3.Cooperate friendly with client and satisfy our clients with best quality electric bike.

After-sale Services:

1.We provide free training to our customers on how to install and use ebike .

2.Provide 2-year guarantee for normal products free;

3.A complete after-sale service system to help customers resolve the problems during the using time;

4.Regular follow-up service to our customers, solicit opinions from clients and improve the improvement.

CHANGZHOU MXUS IMP& EXP CO., LTD. is a professional company with 20 years' experience of manufacturing e-bike motors and parts. We sell our products all around the world, mainly to China, European, America and south Africa. We get excellent feedback from customers because of high quality products and good after-sale service.Our products passed European CE certification, EN15194 certification, RoHs certification, CCC certification and quality authentication of ISO9001. We has workshop of 100,000 sq.m, 200 workers and 30 professional engineers. In 2015, we supplied over one million motors and exported 100 thousand sets of e-bike conversion kits. In order to better serve and develop European market, we have establish branch office in Holland and Spain.As a professional manufacture, we focus on the idea of " Simple, stable and easy to handle", we designed waterproof e-bike kit, all-in-one motor (motor& controller& battery), Bluetooth App controller system and high speed e-bike etc. Our company always stand in forefront of the industr

1. What's the MOQ and delivery time?

1) For samples, 1 piece is available for quality check and market test, delivery time within 2 days, ship by air transport door to door.
2) For bulk order, 20~100 pcs delivery time within 20 days, 110 pcs(20'GP) delivery time 25~30 days, 270 pcs(40'HC) delivery time 25~30 days
3) Customized logo & package only available for MOQ 100 pcs.
4) Customized configuration,depends on the delivery time of selected kits.

2. What's your warranty terms?

Our warranty covers manufacturing and material defects, and does not cover normal wear and tear, damage/failure due to an accident, incidental or consequential damage, or any use of the product that's inconsistent with the operating instructions as laid out in our user manual.

3. What's your payment terms?

1) For samples, T/T 100% as deposit, you can pay via Alibaba Trade Assurance for payment protection.

2) For bulk orders, T/T 30% as deposit and T/T 70% before delivery. We'll show you the photos of your products and packages before you pay the balance.

4. Do you have the products in stock?

Yes, we always keep more than 50 pcs of standard version in stock, so that you can receive the samples in a very short time.