1.How about the quality of your product?
Marksim:
1)Our products manufactured strictly according to national and international standard
2)We have CE ,ISO,BV,SGS certification
3)We take testing on every product before delivery.
4)Our quality supervision department oversees the whole process during manufacturing and machine testing before machine made shippment.
2.What is the MOQ?
Marksim:1 set.
3.If you can be custom-made?
Marksim:Yes,we can make product change according to customer's special requirements.
4.What is the voltage?
Marksim:Normally is 380V,50hz,3 phase,but we can change it according to customer's requirement, like 220V,415V,440V,600V and so on.
5.What is this machine guarantee time?
Marksim:1 year
6.When is this machine can be deliveried?
Marksim:Normally 30 working days
7.We want to visiting your factory first before order,if it is avaliable?
Marksim:Yes,welcome to visit our factory,if our factory have ready machines in stock,we can help test it for you,you can see real machine by your eyes and it will be the best for you to know our machine more clearly.
8.If we finally buy your machine,you can send engineers to our country and help installation and training our workers?
Marksim:Yes,of course,if you needed,we will send engineer to your country to your factory to help installation and training your workers,but you have to bear our engineer's flight charge around,take responsibility of engineer's food and hotel during his visiting and pay salary USD100 per day for one person.
9.I’m a foreign customer,if the machine some part is broken one day,how can we get help from you?
Marksim:If the machine part is broken,during warranty we will sending spare parts to you without any charge and help you make it change to new by phone or skype or video.If out of warranty,we will also provide you spare part but with raw material cost,and we also will help you change to new instead of broken part.We provide spare parts whole machine lifetime and technical service.